Refund and Returns Policy

Overview

Our refund and return policy lasts 18 days. So if 18 days passed, we are sorry to tell you that you can’t return the product or make a refund.

To be eligible to return the product, these are the following requirements:

1.    You need to return the product in the original box and package.

2.    Remember to add your name on the box so that we can distinguish whose package it is.

3.    Make sure the product isn’t used or we won’t make a refund.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund,

If you are approved, the refund will be made by your original way within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at usa@medoon.com

SHIPPING RETURNS

To return your product, you should mail your product to: C/O 381 S Brea Canyon Road,Walnut,CA 91789

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at usa@medoon.com for questions related to refunds and returns.rem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus.

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